FAQ - Frequently Asked Questions

🚚 Shipping

How much does shipping cost?

Shipping is free for orders of €24.90 or more. For smaller orders, shipping costs are calculated at checkout based on the delivery address.

How long does it take to receive my order?

We usually deliver in 2-4 business days in Estonia. Delivery times may vary depending on courier availability.

Do you ship outside of Estonia?

Currently, we primarily ship within Estonia. Please contact us for information on international shipping.

🔄 Returns & Refunds

Can I return a food product?

For hygiene and food safety reasons, food products are not refundable once delivered, except in case of a damaged or defective product.

Can I return gadgets or collectibles?

Yes! Gadgets, collectibles, and non-food items can be returned within 14 days of receipt, provided they are intact and unused. Please contact us before shipping the return.

I received a damaged product. What should I do?

We are very sorry! Please write to us immediately at [shop email] with photos of the product and your order number. We will arrange a quick solution.

📦 Orders

How can I track my order?

You will receive an email with the tracking link as soon as your order is shipped. You can also log in to your account to check the order status.

Can I modify or cancel an order?

Please contact us as soon as possible by writing to [shop email]. If the order has not yet been shipped, we will do our best to assist you.

🍕 Products

Are the products authentic?

Absolutely! We carefully select authentic Italian and international products, directly from producers or certified distributors.

How do I know if a product contains allergens?

Allergen information is provided on the product packaging. If you have specific concerns, please contact us before purchasing.

Do the products have an adequate expiration date?

Yes, we ensure that all products have an adequate expiration date at the time of shipment.

💬 Support

How can I contact you?

You can write to us via the chat on the website (available 24/7 with our AI assistant) or by email at [shop email]. We respond within 24 hours on business days.